Nura Claim your place

Nura partner terms (draft)

Last updated: [EFFECTIVE DATE]

DRAFT for legal review (spec 14). Not in force. These terms are an agreement between the business that signs up ("you") and [COMPANY NAME] ([COMPANY NUMBER]), [ADDRESS] ("we", "us"), for a Nura partner listing.

What a Nura partner listing is

  • Nura shows halal restaurants, takeaways, cafés, butchers and grocers on a map in the Nura app. Every place is shown for free, whether or not it is a partner. Most listings come from OpenStreetMap.
  • A partner listing adds, for the place you run: a "Nura partner" badge and a distinct pin in the halal map, up to 5 photos, a description of up to 300 characters, an offer line of up to 80 characters, your own opening hours and, once we have seen your certificate, the name of your halal certifier.
  • The badge means you pay for the listing. It is a paid listing, not a recommendation, and Nura users are told so.

What a partner listing is not

  • Partners are not ranked higher. The map and the list are always sorted by distance only.
  • Partner content appears only in the halal map: never in banners, pop-ups, notifications or anywhere else in the app.
  • We do not inspect or certify businesses. We show the halal information you, OpenStreetMap or our users give, with its source, and every listing tells users to check with the business. Showing your certifier only means we have seen a certificate you uploaded; it is not our confirmation that it is valid or current.

Signing up and approval

  • You sign in with an email address and a one-time code. You must own or manage the business you claim and be authorised to agree to these terms for it.
  • We review every claim before you pay. We aim to decide within [REVIEW TIME, e.g. 2 working days]. Nothing is charged while we review, and nothing is charged if we can't approve your claim.
  • Once we approve your claim, you can start the monthly subscription. Your listing goes live as soon as the first payment has gone through.
  • We also review every certificate and photo before it is shown, and may refuse or remove any of them.
  • If your place is not on the map you can ask us to add it. We check new places before they appear.

Your content

  • You are responsible for your description, offer, photos, opening hours and certificate: they must be accurate, lawful, yours to use, and must not mislead users (for example about halal status, prices or offers). Offers must comply with the law, including the CAP Code and consumer protection law.
  • You give us a non-exclusive, royalty-free licence to show your content in Nura while your listing is active, and to resize or crop photos for display.
  • Users can report a problem with any place. If several users report that a place is not halal, we review it and may pause your listing while we do.

Price and payment

  • The price is [PRICE, suggested £19.99] a month [INCLUDING / EXCLUDING VAT], billed monthly in advance by our payment provider, Stripe, starting on the day you subscribe after we approve your claim. Stripe's terms apply to the payment.
  • You can cancel at any time in the billing page (Stripe Customer Portal). Your listing stays until the end of the month you have paid for and then the badge is removed.
  • If a payment fails, Stripe retries it. If the retries fail, the badge is paused until payment succeeds.
  • Refunds: [REFUND POLICY, e.g. no refunds for part months, except where the law requires one or where we remove a listing without cause]. Because we approve claims before you pay, a refused claim never needs a refund.
  • We may change the price with at least [NOTICE PERIOD, e.g. 30 days] notice by email. A change never applies to a month you have already paid for.

Statistics

  • Your dashboard shows how often your place was shown on the map and opened, per month. These are counts only: we never tell you who viewed your listing, and we don't collect that.

Ending the listing

  • You can cancel at any time. We may suspend or end a listing that breaks these terms, after telling you why where we can. If we end a listing without cause we will refund the unused part of the month.
  • When a listing ends, the place stays on the map as a free listing with its OpenStreetMap data. Your photos and certificate are deleted within [DELETION PERIOD, e.g. 30 days].

Liability

  • Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability to you is limited to the fees you paid in the [LIABILITY PERIOD, e.g. 12 months] before the claim. We are not liable for loss of profits or business.

Data

  • Your sign-in email and payment details are handled as described in the Nura privacy policy (section "Business accounts"). Stripe processes card details; we never see them.

General

  • These terms are governed by the laws of [GOVERNING LAW, e.g. England and Wales]. Contact: [CONTACT EMAIL].