Support

Frequently asked questions

My prayer times differ from my masjid's timetable.

Masjids use different calculation methods. In the app, open More → Prayer settings and choose your method and Asr school (Standard or Hanafi). If a time is still a few minutes out, adjust that prayer by minutes on the same screen.

The adhan didn't sound.

Check that notifications are allowed for Nura and that battery optimisation isn't stopping it (Android). Then open the test screen in Adhan settings to hear the adhan on your phone. The app guides you through any setting it needs.

The Qibla compass looks wrong.

Compasses are affected by magnets and metal. Move away from them and calibrate when the app asks you to (move the phone in a figure of eight). The map view lets you check the direction against streets and landmarks.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google. Cancel in your App Store or Google Play account settings at least 24 hours before the end of the period. Deleting the app or your account doesn't cancel a subscription.

I have a new phone. How do I get my subscription back?

Sign in with the same App Store or Google Play account and tap Restore purchases on the subscription screen. Sign in to your Nura account too, and your settings and favourites sync.

On how many devices can I use Nura?

One account works on one phone and one tablet at the same time. You can see your devices and sign one out in More → Account → Your devices. Sharing Nura with someone at home? The Family plan covers up to 5 people, each with their own account.

How does the Family plan work?

Family covers you and up to 4 others. After you subscribe, open More → Subscription → Family and send each person an invite link (it works for 7 days). Everyone signs in with their own account, so their settings, bookmarks and location stay their own.

I can't afford Nura right now.

When someone subscribes to You + 1, a free place opens for a person who can't afford Nura. If a place is free, you'll see "Can't afford Nura right now?" on the subscription screen. There are no questions and no proof: sign in and take the place.

Does Nura work offline?

Yes. Prayer times, the adhan, the Qibla compass, tasbih, the Quran text and downloaded recitations work without a connection. The mosque search, maps and streamed recitations need one.

How do I delete my account?

In the app: More → Account → Delete account. If you can't use the app, request deletion on our account deletion page.

Go to account deletion